When a post fails
Every failed post shows a plain-language reason on its card. Most failures come down to five causes: an expired connection, an account restricted on the platform, media that doesn't fit, a daily or rate limit, or a temporary platform error. Each has a different fix.
When a post fails
Every failure shows a plain-language reason on the post card. Here's what the common ones mean and how to fix them.
Connection expired or revoked
Session expired, password changed on the platform, token invalid, “Unauthorized”.
Go to Connections, reconnect the account, and approve all requested permissions. If you recently changed the platform password, this is always the fix.
Account blocked on the platform
Account suspended, temporarily locked, restricted, or flagged as spam.
This must be resolved on the platform itself (facebook.com, x.com, the Instagram app…). Zolyp can't lift a platform restriction. Reconnect after it's cleared.
Media doesn't fit the platform
Wrong aspect ratio, unsupported size or format, video too long, image-only post sent to a video platform.
Check the media requirements and platform rules, adjust the media (or drop the platform from the post), then retry.
Daily limit or rate limit reached
The platform's daily posting cap is used up, or requests are briefly rate-limited.
These clear on their own: daily caps roll over on a 24-hour window (YouTube resets at midnight UTC). Failed posts retry automatically where it's safe to.
Temporary platform errors
“Service unavailable”, “temporary issue”, unexpected platform-side errors.
Nothing is wrong with your post. Wait a few minutes and retry. These almost always clear.
A post that failed on one platform can still be live on the others. Its analytics and comments keep working for the platforms that published. Retry only re-sends the platforms that failed.
Common questions
Is a failed post lost?
No. A post that failed on one platform can still be live on the others, and Retry only re-sends the platforms that failed.
How do I fix an expired connection?
Open Connections, reconnect the account and approve every permission it asks for. If you recently changed the password on that platform, this is always the fix.
Can Zolyp lift a restriction on my account?
No. A suspended, locked or restricted account has to be cleared on the platform itself. Reconnect it in Zolyp once it's resolved.